Clean and Healthy Washrooms will help Retain and Attract Customers

Providing customers with a positive impression of your business can stem from the most unexpected places such as the washroom. Here are some aspects to keep in mind that will help guarantee a clean and healthy washroom.


First impressions can determine whether or not customers will return to your facility and if they can trust your company. Customers and visitors will remember if they were pleased by the environment you provided and will return based on that experience. Further, the comfort of your building’s occupants should be a priority as their experience will determine the ultimate success and reputability of your company. Implementing washroom cleaning programs will demonstrate to occupants, visitors, customers and employees that clean environments are important as is their health and well-being.

Disinfection of Critical Touch Points

Disease and germ transmission occurs easily in areas that are not thoroughly disinfected or on critical touch points. Critical touch points in bathrooms are areas where germs are easily transferred and tend to linger if unattended. Attending to these areas with an all-in one peroxide based disinfectant can ensure a healthy and clean environment. Critical touch points in washrooms include door handles, faucets, flush handles, light switches and bathroom stalls.

There are several common disinfectants that can be used to target and eradicate germs from washroom critical touch points. Quaternary ammonium compounds are odourless, non-staining, non-corrosive and relatively non-toxic solutions. Hydrogen peroxide is the ideal disinfectant that does not produce residues or gases and is completely water soluble. They are extremely effective while being safe to use. Alcohol, on the other hand, has limited residual activity as a result of evaporation but still contains wide microbiocidal activity without being corrosive. Bleach is useful for its oxidizing agents, but must be used carefully due to its toxicity.

Sanitizers and disinfectants can be distinguished by the specified dilution required for a disinfectant to work properly. The disinfectant must have a higher kill capability for pathogenic or disease causing bacteria compared to that of a sanitizer.

Odour Control

The first characteristic washroom users will recognize is odour. Naturally, organic soils result in odours that can linger in washrooms if unattended. Using a microbial based odour eliminator will not only deodorize your surface, but it will also eradicate all malodours at the source rather than masking them. It will provide long-term odour control by removing imbedded residual organics left in pores, cracks, corners and crevices. The residual cleaning ability will also eliminate malodours resulting in a more pleasant environment. Areas that especially require attention in the washroom are urinals and toilet bowls, ceilings, walls, floors, counters, drains, porcelain, and garbage cans.

Floor Cleaning in Washrooms

Clean floors ensure the upkeep and appearance of your facility, but also contribute to the safety of your building. A clean floor minimizes the risk of Slips, Trips and Falls (STF) accidents in your facility. According to the Canadian Centre for Occupational Health and Safety, “In Canada, over 42,000 workers get injured annually due to STF accidents. This number represents about 17% of the “time-loss injuries” that were accepted by workers’ compensation boards or commissions across Canada”. Floors should be cleaned on a daily basis to minimize the risk of injuries resulting from STF and thereby ensuring reduced company expenses and productivity.

Routine Cleaning – Frequency                                                

A routine sanitation program is a cost-effective strategic decision for all business as it strives for sustainability on all levels. A washroom cleaning program should have a specified maintenance schedule for each area. For example, glass and mirrors should be cleaned daily or as required. Toilets and urinals should also be cleaned on a daily basis. It is important to ensure the appropriate dwell time for the chemical solution to eliminate stains and /or disinfect critical touch points.

Walls should be cleaned from top to bottom and microfiber cloths should be colour coded according to designated areas to avoid cross contamination. In addition, the use of microbial products will effectively eliminate and reduce washroom odours.


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